Fintech & Innovation
Leading Digital Transformation in Banking
This course offers insights into the strategies and outcomes of digital transformation within the financial industry, emphasising the impact on customer experience, operational efficiency, and the broader economic landscape.
Technology Adaptation
Customer Experience Management
Analytical Thinking
Change Management
Innovative Thinking
Course Lessons
The Digital Transformation Framework
This chapter discusses the multifaceted impact of digital transformation in the banking sector, emphasising a business-led approach over technology-driven efforts. It delves into how internal and external factors shape the pace of digital transformation and outlines the critical need for banking systems to evolve beyond outdated infrastructures towards innovative, digital-first strategies. Key highlights include the emphasis on stakeholder engagement and the shift towards a culture embracing digital innovation.
The Impact of COVID-19 on Digital Banking
Exploring the dramatic impact of COVID-19 on the acceleration and adoption of digital banking. The pandemic, serving as a significant catalyst, prompted a shift towards digital payments and platforms, supported by responsive regulatory measures to ensure the banking sector's resilience and service continuity.
Strategic Digital Transformation
The last chapter details a mid-sized bank's digital transformation post-2020, highlighting strategies that surpassed fintech innovation, leading to significant advancements and its evolution into a challenger bank. Additionally, it explores launching a pivotal e-commerce gateway, fostering a digital commerce revolution in Pakistan, through innovative merchant aggregation and collaborations, significantly benefiting SMEs.